AICareWell: Digital technologies, AI and workers' job, employment and income security in the Danish long-term care sector

AICareWell (Danish title: AI, trygt arbejde & ældrepleje) examines how the increasing use of artificial intelligence (AI) and algorithmic management (AM) is shaping job quality and security for workers in the Danish long-term care sector. Focusing on job, employment and income security – key dimensions of physical and psychological well-being at work – the project explores how digital technologies are transforming working conditions across public and private providers and different employment models, including subcontracting and temporary agency work.

In a sector marked by labour shortages and ongoing digital transformation, the project will map and examine AI/AM applications such as algorithmic rostering with route optimisation, agency staffing and shift marketplaces, AI-assisted recruitment systems, AI documentation tools (e.g. speech-to-text), and telecare solutions such as night-time sensors. These developments may have both positive and negative implications for care workers’ job quality and security. The project will generate new knowledge on how these tools are used in practice and how they shape working conditions in a sector of growing societal importance.

AICareWell collaborates with the international research project MAIJobCare, coordinated by Prof. Trine Pernille Larsen (University of Warwick), strengthening comparative insights into AI and care work across Europe, and engages closely with stakeholders to contribute to ongoing policy discussions on secure and sustainable working conditions in long-term care.

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